At Facienda Home Decor, we strive to provide the highest quality products and services. However, we understand that sometimes things may not go as planned.
Eligible Returns:
- Unused Products: Products must be unused, in their original packaging, and in the same condition as when received.
- Damaged Products: Products must be damaged upon receipt and reported to our customer service within 7 days of delivery.
Return Process:
- Contact Customer Service: Please contact our customer service team within 7 days of receiving your order to initiate a return.
- Shipping: You are responsible for the cost of shipping the return to our designated address. We recommend using a trackable shipping method to ensure safe delivery.
- Inspection: Upon receipt of the returned item, we will inspect it to verify its condition.
Refund Process:
- Approved Returns: Once your return is approved, we will process your refund to your original payment method within 7 business days.
- Damaged Products: If a product is damaged upon receipt, we will either replace the item or issue a full refund, including shipping costs.
Non-Refundable Items:
- Customized or personalized products
Shipping Policy
Facienda Home Decor strives to deliver your orders promptly and efficiently.
Tracking Information: You will receive a tracking number to monitor your order’s progress.
Order Processing: Orders are typically processed within 2-3 business days.
Shipping Methods: We offer various shipping methods to cater to your needs.
Shipping Costs: Shipping costs are calculated based on the weight and destination of your order.
Delivery Time: Delivery times may vary depending on your location and chosen shipping method.
Need Help?
Contact us at +91 9072399976 for questions related to refunds and returns.